You have the right to withdraw without providing reason within fourteen (14) days from the date that you (or a third-party other than the carrier) physically receive the merchandise.

To exercise this right, you will need to inform us either by (a) submitting the completed Form of Right to Withdraw form found at the end of these Terms(or (b) notifying us that you are exercising your right to Withdraw (cancel) in a clear and unequivocal statement. The form/statement can be submitted via:

Post at 26 Agiou Ioannou, Voula 16673 Athens- Greece
Email at [email protected];
Please note, you will need to provide your order number or other information associated with your order so we can locate the purchase in our system.
You are required to return the merchandise within fourteen (14) days from the day you contacted us. Merchandise must be returned in its original packaging, where applicable, together with a copy of your invoice.
After you provide us with the Form / statement of Right to Withdraw, we will issue a refund for all merchandise. Pursuant to the provisions of EU and Greek Legislation you are entitled to exercise your Right to Withdraw within fourteen (14) days from the time that we receive the merchandise at the latest. Shipping costs are non-refundable. You will be responsible for the shipping costs of the returned merchandise.
If you have used the merchandise other than what is necessary to establish the nature, characteristics and functioning of the items, you are liable for their diminished value and the relevant amount shall be deducted from the refund amount. In this case, we will send you an email describing the statement of the returned merchandise and the value deducted, which may be equal to the price paid for the purchase of the merchandise.
Unless you have expressly agreed otherwise, we will make the refund to the same payment type you used for the initial order. You will not incur any fees as a result of the above said refund process.
characteristics of merchandise – return of faulty merchandise
We are legally obliged to supply merchandise that is in conformity with our merchandise description.
We have done our utmost to display as accurately as possible the colors and images of our merchandise that appear on our Store. Despite that, we cannot ensure that colors and images are accurate and you should not rely on the images shown on display, but on the relevant description of the merchandise. Occasionally, there may be typographical errors, inaccuracies or omissions that relate to merchandise description, and we reserve our right to correct such at any time.
We do not provide any guarantee with respect to the quality, the material, the form, the design, the durability of any of our merchandise. We do not also warrant that our merchandise is isuitable and/ or fit for any purpose. You should take special care and request advise from us, in case you intend to use any merchandise to children under 17 years old.
Any umbrellas, huts, swimwear, beachwear, towels are not intended to protect in any way from sun, wind, heat, sand, salt, water.
You are responsible for bringing our merchandise close to any minor or providing our merchandise to any minor. Despite the fact that we take care of designing our products with the aim of contributing to the well-being of you and minors, we are not responsible for any allergic or any other health issue that may arise from the materials used on our merchandise.
Please check carefully the merchandise at the time of the delivery to you and before using it for the first time. We are going to accept your Withdrawal or exchange of the merchandise to us, if, inter alia, you consider that the merchandise is unsuitable for the minor child you have purchased it for.
If you find that any piece of merchandise is faulty, you can email us at [email protected] stating that you choose either to return the faulty merchandise or to exchange it. Please note that you will need to provide your order number or other information associated with your order so we can locate the purchase in our system.
If you choose to return or to exchange your faulty merchandise, we will first need to confirm that it is faulty, damaged, or does not correspond to the description on our Store. Once confirmed, we will refund the price paid for the merchandise.
We will refund the price paid for the merchandise and the original shipping and handling charges, in the form of payment that you used to pay for the merchandise within normally fourteen (14) business days from the date that we receive the merchandise. Please note, it may take longer for the refund to appear on your account statement. In case you paid by cash on Delivery, we will have to refund the amount paid by bank transfer to your bank account, whose details have to be communicated to us in writing, by email or registered post.
If we determine the merchandise is not faulty, you will not be entitled to a refund and we will return the merchandise to you, after you have paid the shipping and handling costs.
If you choose to exchange your faulty merchandise, the conditions stated in Section 7 above apply. We will be responsible for any applicable shipping and handling charges for new merchandise. If there is any difference between the price of the merchandise that you have returned and the price of the replacement merchandise that you have requested, we will inform you by email, in order to credit you with the difference or request payment for the exceeding amount, before shipping the new merchandise to you.
You are entitled to make a claim for faulty merchandise. We are entitled to reject any such claim for any valid cause in law, including but not limited to the reason that the merchandise’s state has become faulty due to time and wear.